Warranty & returns

We are liable for any lack of conformity existing at delivery and found within 2 years of you receiving the product — the legal conformity guarantee under Law 105/2003. It applies whatever period the product page shows; for products with a declared service life shorter than 2 years, the term is reduced to that service life.

On top of that, many products carry a commercial warranty from the manufacturer or from pe:store (Tradiver SRL). Its length is shown on the product page. A commercial warranty adds to the legal guarantee — it does not replace or shorten it.

Not covered: damage arising after delivery from causes not attributable to us — mechanical shock, liquids, unsuitable power supply, use contrary to the instructions, unauthorized work that caused the defect, normal wear, and consumables used up in service. Simply unsealing the product or opening the case does not by itself void the warranty; the exclusion reaches only a defect causally linked to that intervention.

Serial numbers are recorded at sale. Keep your proof of purchase — orders and remaining warranty also appear in your customer account.

You can return a product bought online within 14 calendar days of receiving it, without giving a reason (the distance-selling withdrawal right).

You may open the packaging and examine the product exactly as you could have done in a physical shop. Opening the box does not cost you the right to return. You are, however, liable for any diminished value resulting from handling beyond what was needed to establish the product's nature and functioning — in that case we may reduce the refund by the diminished value we establish, and we tell you how we arrived at it.

The exceptions the law allows are narrow: systems assembled to your individual configuration, sealed software unsealed after delivery, sealed goods unsealed where hygiene rules out a return, and digital content whose supply began with your express consent. Standard components do not become non-returnable merely because they were unsealed or test-fitted.

Return shipping is paid by the customer, except for defective or wrongly delivered products — then pe:store covers the transport.

We refund you within 14 days of being told your decision, using the same payment method. We may withhold the refund until we receive the product back or you show proof of dispatch — whichever comes first.

This page summarises your rights. The full and binding text is in the Distance selling terms and conditions.

If a product fails within its warranty period, contact us on Telegram or by phone. We agree the diagnostics and the remedy together: repair, replacement, or refund, per consumer-protection law.

Diagnostics require the complete product and proof of purchase. Defects found at delivery should be recorded with the courier present.

14 calendar days from receipt, without giving a reason. You may open the packaging and examine the product; you are liable only for diminished value if you used it beyond what was needed to check it.

The customer, except for defective or wrongly delivered products — then pe:store covers the transport.

The legal conformity guarantee runs for 2 years from delivery, whatever period the product page shows. A manufacturer's commercial warranty adds to it rather than replacing it.

Mechanical or liquid damage, normal wear, use contrary to the instructions, and unauthorized work that caused the defect. Unsealing the product does not by itself void the warranty.